Adore Healthcare Pty Ltd is committed to providing quality services to you and this statement outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Australian privacy law allows Adore Healthcare Pty Ltd to use or disclose your personal information for the reason they collected it (the primary purpose).

Adore Healthcare Pty Ltd can’t use or disclose your personal information for another reason (a secondary purpose) unless an exception applies.

Your Personal Information may be disclosed in a number of circumstances including the following:

You’ve consented to Adore Healthcare Pty Ltd or agency using or disclosing your personal information for a secondary purpose
Adore Healthcare Pty Ltd or agency uses or discloses your personal information because they think it’s reasonably necessary for enforcement-related activities carried out by, or on behalf of, an enforcement body
a secondary purpose is required or authorised under an Australian law, or court or tribunal order.

Security of Personal Information

The following procedures are to be implemented to ensure that Adore Healthcare Pty Ltd meets its policy objective of ensuring that all clients of the agency have the same level of privacy, dignity and confidentiality as is expected by the rest of the community.

Adore Healthcare Pty Ltd will:

Only collect information about the client that can be shown to be directly relevant to effective service delivery and the agency’s duty of care responsibilities.
Seek the written consent of the client or family prior to obtaining information from any other source.
Seek the written consent of the client or family prior to releasing information to any other source.
Ensure that personal information is stored securely and is not left on view to unauthorized agency staff or the general public.
Ensure that only those agency staff who need access to the above information will be granted access.
Advise the client and family of the nature of the personal information that is held by the agency about the client.
Advise the client and family of their right to view the information that the agency keeps in respect of the client.
Ensure that personal information about a client is only held by the agency as long as it is remains relevant to the delivery of effective services and the agency’s duty of care obligations.
Promptly investigate, remedy and document any consumer grievance regarding privacy, dignity or confidentiality.
Ensure that all information will be handled based on the NDIS Quality and Safeguarding Framework.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Adore Healthcare Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

Where you believe that a breach of this policy or the Privacy Act has occurred, a written complaint should be made to Adore Healthcare Pty Ltd using Get In Touch form.

Failure to receive a response within thirty (30) days, or you are dissatisfied with the response, you may complain to the Office of the Australian Information Commissioner (OAIC) via: